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FAQs: Company and general information

Where in the world can I find Faber-Castell?

Faber-Castell products are sold all over the world by 22 sales companies in over 120 countries. Faber-Castell also has production sites in nine different countries. 
Further information is available here.

Where are the pencils made?

Faber-Castell has production sites in nine countries. At the headquarters in Stein (Germany), around 200 million wood-cased pencils are produced every year.

Where can I buy the products?

There are several options for purchasing our products:
You can purchase products directly from Faber-Castell in Germany at the shops in Stein and Geroldsgrün, or in our flagship stores in Frankfurt, Düsseldorf or Hamburg.

You will also find a selection of the product range in our online shop.

In addition, Faber-Castell products are stocked by over 1000 retailers in Germany alone.
Find your local retailer here.

What products do you recommend for which age groups?

Every child develops at their own unique pace, which is why we can only offer age recommendations for our products. The age recommendations for our children’s range (indicated by the red packaging) are listed on the relevant packaging. The information is based on the average requirements and demands of children in the relevant age class.
For “3+”,we take into account habitus and motor skills: infants initially pick up objects and pencils in the fist or cross-grip. To suit this gripping position, crayons are conducive to the first simple drawing movements, for example.
With practice, the child’s letter and writing movements become more deliberate and the line handling becomes more confident. With circular and zigzag movements, the little ones practice important line movements for writing letters at a later stage. From this point, the pencils or crayons are gradually held in a paw grip. The fingers are used with increasing confidence and the child begins to imitate writing.

As soon as a child starts using the so-called pincer grip, i.e. the middle finger is now used to master the three-finger or precision grip, we recommend our pencils and crayons in triangular format.  Whatever your child’s stage of development: We support your child's enthusiasm and creativity.

What does indelible mean?

Indelible in relation to writing utensils or leads means that they comply with the international ISO standards 12757-2 (ballpoint pens), 14145-2 (rollerball pens) and ISO/DIS 27688-2 (GEL pens). The standards define the behaviour of the stroke under the influence of precisely defined chemicals or testing methods, which can be used in a counterfeiting process. The key thing is that writing can not be removed without visible traces. This includes resistance to erasing, lightfastness and water-resistance. Indelible pens impress with high writing quality and forgery-proof writing. They are required for notarial signatures, among other things.
All of our ballpoint pens and many of our inks (rollerball leads) are indelible. With our Graf von Faber-Castell products, the inks in the colours Cobalt Blue, Carbon Black, Stone Grey, Moss Green are indelible. 

Which pens are indelible?

All indelible pens in our product range are labelled accordingly. 
Here is a small selection:

  • The indelible pencil - Castell Document in black, red, blue and green
  • An indelible ballpoint pen - Grip Poly Ball “XB” in black and blue
  • An indelible fibre-tip pen - Pitt Artist Pens in the colours 112, 113, 121, 133, 136, 156, 188, 199, 235, 247
  • An indelible ballpoint pen - uni-ball Air in black, red and blue
  • An indelible gel pen - uni-ball Signo 307 in black, red and blue
  • An indelible fineliner - Finepen 1511 Document in black, red, blue and green
  • An indelible marker - Multimark permanent in black, red, blue and green
  • An indelible ink - TG1-S technical drawing pen in black

Are my purchases from Faber-Castell covered by a guarantee?

Top quality is one of our core brand values. We don’t just focus on offering top quality when the items are purchased, but aim to guarantee optimal quality over the entire service life. 
We offer a guarantee that lasts for 24 months from the date of purchase. We therefore ask that you keep the completed guarantee card or sales receipt as proof of purchase and present it for any repair work. All repairs covered under this guarantee are carried out free of charge.
If damage occurs after the guarantee has expired or if your pen is damaged in a fall or similar, you can also contact our customer service. In this case, our colleagues will contact you before the repair is carried out to inform you of any costs where applicable.
If you have any questions relating to repairs, contact our customer service.